Shipping, Care and Safe Use

Item preparation:

All greeting cards and cup orders are aimed to be shipped within 1-2 days of receiving your order. Arrival times will vary depending on your chosen mode of shipping (standard/express) and any current delays experienced within the Australia Post network. Australia post is currently experiencing delays, particularly with parcel delivery, due to the impact of Covid-19.

For prints, a small amount of stock is currently kept ready to order and ship however during the early weeks of trading we expect some print orders to take place as 'print on demand'. Print on demand orders will be shipped ~8-9 days from receiving your order. This timeframe allows for the print to be received from the printer, hand-signed and then prepared for delivery to you. As we establish a
better understanding of the demand level for prints over the coming weeks, we will move away from print on demand stock and rely more on ready to ship stock. Your patience is appreciated during this start-up time of unknowns.

Product Care and Safe Use

* All prints are mailed in a very tough A4 art mailer. If your prints arrive damaged, please get in touch at hitoetm@gmail.com.
* Greeting cards come with a dust-proof sleeve. Keep sleeve out of reach of children.
* PLEASE NOTE - our mailers are not waterproof, please ensure you have a dry place to receive your mail.

Travel Cup - Safe use and care:
The travel cup comes with the following safe use information included with each cup.